At Youlearner.com, customer satisfaction is our top priority. Since we deal with digital products, our policies are designed to ensure a smooth and fair experience for all users. Please read this policy carefully to understand your rights and responsibilities.
1. Digital Nature of Products
All products offered on Youlearner.com, including eBooks, audio/video courses, and webinars, are digital in nature. Once purchased and delivered, they are accessible immediately and cannot be physically returned.
2. Cancellation Policy
2.1 Before Delivery:
- If your payment has been processed but the digital product has not yet been delivered, you may request a cancellation by emailing [email protected].
- Cancellations before delivery will be reviewed and processed promptly.
2.2 After Delivery:
- Cancellations are not possible once the product has been delivered or access credentials have been provided.
3. Refund Policy
3.1 Eligibility for Refunds:
- Refunds are only applicable if you are dissatisfied with the purchased product due to quality concerns or if there is an issue with delivery.
- Refund requests must be submitted within 7 days of purchase by contacting [email protected] with your order details and a description of the issue.
3.2 Refund Process:
- All refund requests are subject to review and approval by our team.
- If the refund is approved, the amount will be processed within 10-15 business days, depending on your location and the payment gateway’s processing time.
3.3 Refund Exceptions:
- Refunds will not be issued for:
- Products that have been misused or modified.
- Issues caused by third-party applications or devices.
- Unauthorized sharing or distribution of the product.
4. Steps to Request a Refund
To initiate a refund request, follow these steps:
- Email us at [email protected] with the following details:
- Order ID
- Product Name
- Reason for Refund Request
- Supporting evidence (if applicable, such as screenshots or error messages)
- Our team will review your request and respond within 3-5 business days with the resolution.
5. Satisfaction Guarantee
We are committed to providing high-quality digital products. If you have concerns about your purchase, we encourage you to contact us so we can address the issue to your satisfaction.
6. Support for Delivery Issues
If you experience any issues with accessing or downloading your digital product:
- Contact us at [email protected] for technical assistance.
- Our support team will ensure you receive your product as intended.
7. Payment Disputes
In case of any disputes regarding payments or charges:
- Reach out to our support team at [email protected] with the transaction details.
- We will investigate the matter and resolve it promptly.
8. Contact Us
For further assistance or inquiries regarding this policy, you can contact us at:
📧 [email protected]
📍 NthCorner Technologies #96B, Melinakeri, Nilkod, Honavar, North Canara – 581334
